How can I make a return or change?
To make a return or exchange you must check that the item is in perfect condition and packed and that no more than 30 days have passed since the date of purchase. Our team will streamline the procedures so you can make a return or change in the shortest time possible. You must request a pick up from the contact form of the store. After verifying that the return is within the deadline, we will send a transporter, who will contact you to schedule the collection, within a period of 24-48 working hours. You do not need to print shipping labels.
What is the deadline to make a return?
The deadline for any return or change is 30 days from the date of purchase.
Do I have to pay something for my return?
The first return of one or more items from the same order, within the deadline, is free for the Iberian Peninsula and the Balearic Islands. For Ceuta, Melilla, and the Canary Islands, this return fee will be €35.
-First Return (free of charge): Shipping costs for the first return request you make for an order will be free of charge, regardless of the number of items included in the initial request.
-Subsequent Returns (cost passed on): If you wish to return another item from the same order in a subsequent request, the shipping costs for this second (or subsequent) return will be passed on to the customer.
-This shipping cost will be automatically deducted from the refund amount for the item returned in that subsequent request.
In summary: We will cover the cost of the first return shipment. Any additional return requests within the same order number will be charged the corresponding shipping costs, which will be deducted from the credit.
How will I receive the amount of my refund?
Once received the package in our warehouse we will check that it is in perfect condition and with all its labels. You will receive the amount of the returned products through the same payment method with which you made your purchase. One-way postage, if paid, is not reimbursed.
What should I do if the amount of my refund is incorrect?
If you consider that the amount returned is not correct contact us through the contact form of the online store or by writing an email to pedidos@foque.es. Our customer service will try to solve your problem as soon as possible. Foque reserves the right to refuse returns communicated or sent after the deadline or garments that are not in the same conditions in which they were received.
